Two-factor Authentication
To improve the security of your Cluvio account, you can configure one of Cluvio's supported two-factor authentication methods.
Authenticator App
An authenticator app on a mobile device can be used with Cluvio to generate
one-time codes for each sign-in, for example with the Google Authenticator for
Android
or Apple
devices. To register your Cluvio account with your mobile authenticator app,
sign in to Cluvio on a desktop computer or laptop, go to Personal
Settings and scroll to the Two-factor Authentication
section. Then select Configure in the Cluvio UI for the Authenticator app.
Cluvio will prompt you to scan a QR
code similar to the following with your
mobile device's camera via your authenticator app. For example, in Google Authenticator,
selecting the + icon followed by Scan a QR code. Then point the camera of
your mobile device onto the screen showing the QR code.
The QR code on this page is only for illustration and does not work with your (or any other) Cluvio account. You must scan the QR code generated specifically for you in the Cluvio UI. Your QR code contains personalized, secret information. Do not let anyone else scan your Cluvio QR code.
Once scanned, your authenticator app will show a numeric code for your Cluvio
account that changes over time. To confirm and complete your Cluvio
authenticator app configuration, enter the currently shown code into the
provided text field and select Verify. When the code is valid, the dialog
closes automatically and you have successfully enabled two-factor authentication
via your authenticator app for your Cluvio account.
To later remove your currently enabled Cluvio two-factor authentication via
authenticator app, e.g. because you want to renew your Cluvio authenticator app
configuration on a new mobile device, select Remove. For additional security,
Cluvio requires you to enter your password to confirm removal.
Phone Number (SMS)
Not available on the Free plan (see Pricing).
To protect against abuse, this feature is also not available during the free Business Plan trial period. If you need this feature during your free Cluvio Business trial, please contact support@cluvio.com.
A mobile phone number can be used to receive one-time codes for each sign-in. To
register a mobile phone number with your Cluvio account for two-factor
authentication, go to the Personal Settings and scroll to
the Two-Factor Authentication section. Then select Configure in the Cluvio
UI for the SMS method.
You will be asked to enter your mobile phone number. Enter the number and select
Next to receive an SMS with a verification code.
Upon receiving the SMS, enter the 6-digit code from the SMS into the provided text
field and select Verify.
When the verification code is valid, the dialog will close automatically and you have successfully enabled two-factor authentication via SMS for your mobile phone number.
To later remove your currently enabled Cluvio two-factor authentication via
SMS, e.g. because you want to use a different mobile phone number, select Remove.
For additional security, Cluvio requires you to enter your password to confirm removal.
Supported Countries
Cluvio currently supports sending SMS to mobile phone numbers from the following countries:
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